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FAQ

Orders

To place an order, just follow these steps:

You can add the products you want to buy from the product pages to your basket by clicking the 'Add to Cart' button.

You can choose one of your registered addresses from the payment screen, or add a new address information.

You can complete your payment by entering your card information on the same screen and choosing one of the installment options if you want to make installments.

• You can follow the products you have purchased on the product detail page. You can also access the products you have purchased from the "My Order History" page in the "My Account" section.
• You can find out the status of your order by entering the shipping steps of your order in the "My Orders" tab in the "My Account" section after it is shipped.

If you have ordered the wrong product or if you have changed your mind, you can easily cancel your products before starting shipping preparations.


By following the steps of 'My Orders'> 'Details / Order Details'> 'Product Return'.


If your products have started to be prepared for shipping (your invoice has been issued) or if they have been shipped, they cannot be canceled. In this case, you can return the product when you receive it.


TIP:

Refunds are completed within 2 business days. When your return is completed and your bank is returned, you will be notified by email.

Before completing the order, you can make changes to the products in your basket.

To change the product in your basket, you can click on the cross on the right side of the product to remove the product by saying 'Delete' or by saying 'Delete and Add to Favorites', you can add the product to your favorites.

Thus, when you want to buy the product later, you can easily access the product from the "My Favorites" area.

If you want to buy more than one product, you can choose the quantity you want from the piece field.

If you want to change your payment information, you can enter your payment card information and use the payment option you wish.

You can order without being a member.
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