FAQ
Return
You can create a product return request by going to the My Account page and entering the Create Product Return menu in the MEMBERSHIP TRANSACTIONS menu on the left.
Matters you need to pay attention to;
- The product must not be damaged.
- You must enter your Product Order Number.
- You must specify the reason for the return.
Return steps:
1. Go to "My Orders" from the "My Account" section on algolina.com.
2. Click the "Order details" button and view the details of your order.
3. Press the product return button.
4. Select the product to be returned and the reason for the return. If you have purchased the same product more than once, you must also select the number of items to be returned.
5. Make your choice of shipping.
6. Take note of the return code on the screen. You can also access your return shipping code from the notification message sent to your membership e-mail address.
7. Put the invoice with the items to be returned in a single package.
8. Deliver the package with the return shipping code to the cargo you choose within 7 days. After 7 days, you need to get a return shipping code again.
The return period is 7 days from the date you receive it.
To return your products for FREE, you must obtain a return shipping code. Contact us by phone or via WhatsApp to get a return shipping code.
You can return your products with the shipping company shown in the return step.
- Unpacked
- Untried
- Unspoilt
- They can be returned if they have not been used.
If the products reach us in a used, worn, or washed condition, we may have to send them back to you. In this case, no refund will be made.