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FAQ

Popular Questions

You can create a product return request by going to the My Account page and entering the Create Product Return menu in the MEMBERSHIP TRANSACTIONS menu on the left.

Matters you need to pay attention to;

  1. The product must not be damaged.
  2. You must enter your Product Order Number.
  3. You must specify the reason for the return.
If you are having trouble reaching your invoice, you can access your invoice in the following 2 ways.

1. You can access your invoice by clicking on My Account> My Orders> Order Details page on our web page.
2. If you send your invoice request via the channel below, it will be sent to your membership e-mail address.
invoice@algolina.com
Return steps:

1. Go to "My Orders" from the "My Account" section on algolina.com.

2. Click the "Order details" button and view the details of your order.

3. Press the product return button.

4. Select the product to be returned and the reason for the return. If you have purchased the same product more than once, you must also select the number of items to be returned.

5. Make your choice of shipping.

6. Take note of the return code on the screen. You can also access your return shipping code from the notification message sent to your membership e-mail address.

7. Put the invoice with the items to be returned in a single package.

8. Deliver the package with the return shipping code to the cargo you choose within 7 days. After 7 days, you need to get a return shipping code again.
The return period is 7 days from the date you receive it.

To return your products for FREE, you must obtain a return shipping code. Contact us by phone or via WhatsApp to get a return shipping code.

You can return your products with the shipping company shown in the return step.

  • Unpacked
  • Untried
  • Unspoilt
  • They can be returned if they have not been used.
If the products reach us in a used, worn, or washed condition, we may have to send them back to you. In this case, no refund will be made.
You cannot pay with the cash on delivery option. We only accept credit card payments.

To place an order, just follow these steps:

You can add the products you want to buy from the product pages to your basket by clicking the 'Add to Cart' button.

You can choose one of your registered addresses from the payment screen, or add a new address information.

You can complete your payment by entering your card information on the same screen and choosing one of the installment options if you want to make installments.

You can register from the "My Account> Register" menu or you can go to the registration page by clicking the link https://www.algolina.com/register.

You can make the payment by credit card or debit card. After entering your card information, you can choose one of the installment options and complete your purchase, if they are available in installments.

There are no cash on delivery or money order payment options.

If you have forgotten your password, you can log in to your account by resetting the password.

The steps you will follow for this;

Click on 'I forgot my password' on the 'Member Login' page. When you enter your e-mail address for your membership and click 'Send', a link will be sent to your e-mail address.

You can create a new password by clicking on the incoming link.

If the link did not reach you, check your spam folder.

In addition, you can change your password at any time from the 'My Account> Password Change' section.

https://www.algolina.com/password

You can log in with the same social media account in your registered e-mail address or you can log in via SMS.

• You can follow the products you have purchased on the product detail page. You can also access the products you have purchased from the "My Order History" page in the "My Account" section.
• You can find out the status of your order by entering the shipping steps of your order in the "My Orders" tab in the "My Account" section after it is shipped.

If you have ordered the wrong product or if you have changed your mind, you can easily cancel your products before starting shipping preparations.


By following the steps of 'My Orders'> 'Details / Order Details'> 'Product Return'.


If your products have started to be prepared for shipping (your invoice has been issued) or if they have been shipped, they cannot be canceled. In this case, you can return the product when you receive it.


TIP:

Refunds are completed within 2 business days. When your return is completed and your bank is returned, you will be notified by email.

Before completing the order, you can make changes to the products in your basket.

To change the product in your basket, you can click on the cross on the right side of the product to remove the product by saying 'Delete' or by saying 'Delete and Add to Favorites', you can add the product to your favorites.

Thus, when you want to buy the product later, you can easily access the product from the "My Favorites" area.

If you want to buy more than one product, you can choose the quantity you want from the piece field.

If you want to change your payment information, you can enter your payment card information and use the payment option you wish.

You have to pay a shipping fee for orders less than 100 TL. You do not pay shipping fee for orders over 100 TL.
You can define a delivery address by clicking the 'New Address' button on the My Account> My Addresses page.
You can order without being a member.
You should make sure that your e-mail is correct and complete your membership with an address you use actively. We will share all information specific to you and your order via this address. Your password; You should pay attention that it is between 7-15 characters and contains at least 1 letter and 1 number.

Invoice and Warranty Certificate

If you are having trouble reaching your invoice, you can access your invoice in the following 2 ways.

1. You can access your invoice by clicking on My Account> My Orders> Order Details page on our web page.
2. If you send your invoice request via the channel below, it will be sent to your membership e-mail address.
invoice@algolina.com

Membership & My Account

You can register from the "My Account> Register" menu or you can go to the registration page by clicking the link https://www.algolina.com/register.

If you have forgotten your password, you can log in to your account by resetting the password.

The steps you will follow for this;

Click on 'I forgot my password' on the 'Member Login' page. When you enter your e-mail address for your membership and click 'Send', a link will be sent to your e-mail address.

You can create a new password by clicking on the incoming link.

If the link did not reach you, check your spam folder.

In addition, you can change your password at any time from the 'My Account> Password Change' section.

https://www.algolina.com/password

You can log in with the same social media account in your registered e-mail address or you can log in via SMS.

You can define a delivery address by clicking the 'New Address' button on the My Account> My Addresses page.
You should make sure that your e-mail is correct and complete your membership with an address you use actively. We will share all information specific to you and your order via this address. Your password; You should pay attention that it is between 7-15 characters and contains at least 1 letter and 1 number.

Orders

To place an order, just follow these steps:

You can add the products you want to buy from the product pages to your basket by clicking the 'Add to Cart' button.

You can choose one of your registered addresses from the payment screen, or add a new address information.

You can complete your payment by entering your card information on the same screen and choosing one of the installment options if you want to make installments.

• You can follow the products you have purchased on the product detail page. You can also access the products you have purchased from the "My Order History" page in the "My Account" section.
• You can find out the status of your order by entering the shipping steps of your order in the "My Orders" tab in the "My Account" section after it is shipped.

If you have ordered the wrong product or if you have changed your mind, you can easily cancel your products before starting shipping preparations.


By following the steps of 'My Orders'> 'Details / Order Details'> 'Product Return'.


If your products have started to be prepared for shipping (your invoice has been issued) or if they have been shipped, they cannot be canceled. In this case, you can return the product when you receive it.


TIP:

Refunds are completed within 2 business days. When your return is completed and your bank is returned, you will be notified by email.

Before completing the order, you can make changes to the products in your basket.

To change the product in your basket, you can click on the cross on the right side of the product to remove the product by saying 'Delete' or by saying 'Delete and Add to Favorites', you can add the product to your favorites.

Thus, when you want to buy the product later, you can easily access the product from the "My Favorites" area.

If you want to buy more than one product, you can choose the quantity you want from the piece field.

If you want to change your payment information, you can enter your payment card information and use the payment option you wish.

You can order without being a member.

Payment

You cannot pay with the cash on delivery option. We only accept credit card payments.

You can make the payment by credit card or debit card. After entering your card information, you can choose one of the installment options and complete your purchase, if they are available in installments.

There are no cash on delivery or money order payment options.

Products

Return

You can create a product return request by going to the My Account page and entering the Create Product Return menu in the MEMBERSHIP TRANSACTIONS menu on the left.

Matters you need to pay attention to;

  1. The product must not be damaged.
  2. You must enter your Product Order Number.
  3. You must specify the reason for the return.
Return steps:

1. Go to "My Orders" from the "My Account" section on algolina.com.

2. Click the "Order details" button and view the details of your order.

3. Press the product return button.

4. Select the product to be returned and the reason for the return. If you have purchased the same product more than once, you must also select the number of items to be returned.

5. Make your choice of shipping.

6. Take note of the return code on the screen. You can also access your return shipping code from the notification message sent to your membership e-mail address.

7. Put the invoice with the items to be returned in a single package.

8. Deliver the package with the return shipping code to the cargo you choose within 7 days. After 7 days, you need to get a return shipping code again.
The return period is 7 days from the date you receive it.

To return your products for FREE, you must obtain a return shipping code. Contact us by phone or via WhatsApp to get a return shipping code.

You can return your products with the shipping company shown in the return step.

  • Unpacked
  • Untried
  • Unspoilt
  • They can be returned if they have not been used.
If the products reach us in a used, worn, or washed condition, we may have to send them back to you. In this case, no refund will be made.

Shipping and Delivery

You have to pay a shipping fee for orders less than 100 TL. You do not pay shipping fee for orders over 100 TL.
You can define a delivery address by clicking the 'New Address' button on the My Account> My Addresses page.
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